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Your Privacy Matters Here

We built akartoto login around your account security and data privacy. When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay encrypted on our servers.

Data encrypted end-to-endLocal payment methods secureYour account, your control
akartoto login Your Privacy Matters Here
REACH OUR TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open a chat window in your account between 09:00 and 23:00 Indonesia time, Monday to Sunday. Our team answers privacy questions and data-access requests within one business day.

Email Support

Send a message to [email protected] with your account email and your request. We'll confirm receipt and respond with your data or clarification within five business days.

Account Settings

Go to your profile menu, select Privacy & Security, then Manage My Data. You can view, download or request deletion of your personal information directly from here.

DATA SAFETY DETAILS

How We Keep Your Information Secure

Account Encryption

Your password is hashed using industry-standard bcrypt; we never see it in plain text. Every login from a new device triggers an SMS verification code to your registered phone number, so only you can access your account.

Payment Tokenisation

When you add a DANA, OVO, GoPay or QRIS wallet to your account, we store a token, not your actual credentials. Payment processors handle the real transaction data on their secure servers, not ours.

Cookie & Session Control

We use session cookies to keep you logged in; they expire after 30 minutes of inactivity. You can disable non-essential cookies in your browser settings; essential ones keep your account secure and cannot be turned off.

Data Retention & Deletion

We keep your account data for as long as your account is active, plus three years after closure for fraud prevention and legal compliance. You can request permanent deletion; we'll anonymise your records where retention is legally required.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS), game studios whose tables you play, and legal authorities where local law requires. We never sell your email or phone to marketers.

Privacy Rights & Changes

You have the right to access, correct, or request deletion of your personal data. If our policy changes, we'll notify you by email 30 days before the change takes effect. Your consent is always required before new processing begins.

Frequently Asked About Privacy

When you close your account, we stop using your data for gameplay and marketing. We keep anonymised records of deposits and withdrawals for three years to meet anti-fraud and tax rules. You can request full deletion anytime; we'll remove your name, email and phone within five business days where no legal hold exists.

Each payment method is tokenised; we never store your wallet credentials. The payment processor — DANA, OVO, GoPay or QRIS — handles encryption on their end. Your account shows only the masked wallet ID (e.g. OVO ending in 8765), so your actual account number stays hidden.

Yes. Go to Account Settings > Privacy & Security > Download My Data. You'll receive a ZIP file with your personal info, login history, deposit/withdrawal records and game play timestamps. The file arrives within 48 hours; if you don't see it, contact live chat or email [email protected].

We use your data to personalise your lobby — so you see tables or slots you've played before first — and to send you emails about new games or payment methods, where local law permits. You can opt out of marketing emails anytime in your Account Settings > Notifications. We never share your email with other brands.

Change your password immediately and contact live chat or email [email protected]. We'll review your login history (Account Settings > Security > Login Activity) to spot unauthorised access. If fraud is confirmed, we'll freeze the account and work with you to recover funds where possible.

We review this policy every six months or when local law changes. If we make material changes — such as new data sharing or longer retention — we'll email you 30 days before the change goes live. You can always view the current policy and a timestamp of the last update on this page.

Our privacy practices stay the same for all players. Where access or eligibility is discussed, use the exact English wording depends on local law. If local law requires stricter privacy rules, those rules apply to your account. Contact us if you're unsure whether you can play from your region.